How to Get Support
Three ways to reach the FX Replay support team — live chat in the app, the #open-a-ticket channel on Discord, or email. Instant AI-powered help, 24/7, in any language.
Overview
Need help? There are three ways to reach the FX Replay support team. Whichever you choose, our AI assistant responds instantly 24/7, and a human teammate steps in whenever needed.
Option 1 — Live Chat in the App
- Log in at app.fxreplay.com
- Click the chat bubble in the bottom corner
- Describe your issue — our AI assistant will help right away, and you can ask for a human agent at any time
You can chat in any language — we'll reply in the language you write in.
Option 2 — Discord
- Join the FX Replay Discord server
- Go to the #open-a-ticket channel
- Post your question — a private ticket thread is created automatically just for you
- Chat with us in your thread; if your issue needs a human, our team continues the conversation right there in Discord
Option 3 — Email
Write to contactus@fxreplay.com. Include as much detail as you can so we can help faster.
Tips for Faster Help
- Include the email address on your FX Replay account
- Describe what you were doing when the issue occurred
- Attach a screenshot or screen recording if possible
- Mention your browser and device for technical issues
Frequently Asked Questions
How fast will I get a response?
Our AI assistant replies instantly, around the clock. If your issue is escalated to a human teammate, response times depend on volume, but most conversations are handled within the day.
Can I talk to a support agent directly?
Yes — just ask for a human agent at any point in the chat and we'll bring one in.
Can the AI assistant process refunds or account changes?
No — refunds, account changes, and billing adjustments are always handled by a human teammate. The assistant will connect you.
Is support available in my language?
Yes — write in any language and we'll reply in the same language.
I can’t log in to my account — how do I get help?
Use the Discord #open-a-ticket channel or email contactus@fxreplay.com, since in-app chat requires logging in.
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