Technical Support
Browse 15 step-by-step guides and support resources.
Why historical price levels may look different on FX Replay vs. TradingViewIf a historical high or low looks different between FX Replay and TradingView, it's usually TradingView's back-adjustment setting — not an FX Replay data error. Here's why, and how to line them up.Do charts have AutoSave? My charts are not saving.Learn how to ensure your FX Replay charts are saved properly by enabling cookies in your browser and manually confirming the "Saved" status before ending your session.Is there an option to add TradingView indicators to FX Replay?Is there an option to add TradingView indicators to FX Replay?I am unable to play out my sessionI am unable to play out my sessionSession freezes and the price data stopsLearn quick troubleshooting steps to resolve issues if your FX Replay platform freezes or stops updating price data during a session, including creating a new session, clearing cache and cookies, removing indicators, or contacting support for further assistance.I can't place a buy - I get an errorOrder Validation Errors If you are getting a validation error when you try and place a buy, this could be happening for multiple reasons: Your using the wrong type of order, suc…My Chart will not loadchart will not diplayBasic TroubleshootingLearn basic troubleshooting steps for resolving issues on FX Replay - refresh and clear your cache, try a different browser, check your internet connection, disable VPNs, or explore the beta version. If problems persist, contact our Support Team for personalized assistance.What to do if your chart isn't displaying candle bars?Learn how to quickly fix missing candle bars on your chart with simple troubleshooting steps, including logging in again, favoriting candle types, verifying hidden settings, or using the ALT + R shortcut to reset your chart settings.Why isn't my trade being placed?Troubleshooting This could be due to using the correct trade placement tool or Trade Method. To resolve the issue, follow the steps below: Step by Step fix: 1. Go to the left to…Issues editing Fibonacci levelsFibonacci levelsSession Playback and Skip Button Not WorkingTroubleshooting The skip / advance button is frozen or unresponsive during my session. What should I do? Try these steps in order: 1. Reload the website (Ctrl+R / Cmd+R) and reo…Go To Date Feature for viewing data on a specific dayThe Go To Date feature is only meant to view data on a specific day; it does not act as the start date of your trading session.I am unable to save notes in the journalClear your browser’s cache and cookies. Disable ad blockers or privacy extensions temporarily — this may block journal saving scriptsRefund PolicyLearn about FX Replay’s Terms and Conditions, including payment methods, automatic renewals, nonrefundable policies, and account access - contact our Support Team with any questions or concerns.