Frequently asked questions
Get clear answers fast and get back to testing with confidence.
Getting Started
25 questionsWhat is FX Replay? How does FX Replay work? What does FX Replay let me do?
FX Replay is a backtesting platform that lets you practice trading on real historical data, place trades, and analyze performance.
How do I start using FX Replay? How do I begin as a new user? Where do I go first after signing up?
Log in and go to the Dashboard, where you can create your first session and start backtesting immediately.
What is a session in FX Replay? Why do I need a session? What does a session do?
A session defines your backtesting time range and stores all trades, stats, and activity for that period.
How do I create my first session? Where is the New Session button? How do I start a new backtest?
Click New Session in the top right of the Dashboard and select your symbol and date range.
What is Time Invested? Why does FX Replay track time? What does Time Invested mean?
Time Invested tracks how much active time you spend interacting with FX Replay.
How do I navigate the chart? How do I move around on the chart? How do I scroll and zoom?
Use your mouse wheel to zoom, click and drag to move the chart, and use the playback bar to move through time.
How do I journal trades? Where do I write trade notes? How do I add screenshots to my journal?
Open the Journal popout on the chart to write notes and attach screenshots for each trade.
Why is my Dashboard blank? Why does nothing show on Dashboard? Why are my stats empty?
Your Dashboard fills once you place trades in a session and begin generating activity.
What is Historical Time Replayed? Why is historical time tracked? What does time replayed mean?
Historical Time Replayed measures how much market time you have moved through during backtesting.
How do I place a trade? How do I open a position? Where is the order dialog?
Click Place Order on the chart page to open the order dialog and choose market, limit, or stop orders.
What do I need before starting a session? Do I need settings before I backtest? What must be selected before starting?
Choose a symbol, a date range, and your session name to begin backtesting.
How do I save chart layouts? Can I save my chart setup? How do layouts work?
Click Save Layout on the chart page to store your indicators, drawings, and chart style for reuse.
How do I filter sessions by asset? How do I filter by strategy? Where is the filter icon?
Click the filter icon next to the Recent Sessions dropdown to filter by asset or strategy.
How do I access the Help Center? Where can I get support? How do I find tutorials?
Click the Help button on the Dashboard to open the resource center for guides, support, and webinars.
How do I change the platform language? Where are language settings? How do I switch languages?
Go to the top right of the Dashboard and select your preferred language from the dropdown menu.
How do I organize sessions? How do I sort sessions? Where is the session filter?
Use the dropdown in Recent Sessions to sort by newest, oldest, last backtested, or most profit.
How do I switch between sections? How do I navigate the platform? Where is the menu?
Use the main navigation on the left side of the Dashboard to access Sessions, Chart, Battles, Analytics, and Settings.
How do I restore a deleted session? Can I recover a deleted session? Where are deleted sessions?
Go to Settings, open Deleted Sessions, and click Restore next to the session you want to recover.
Can I replay markets? How do I rewind the chart? How do I replay to a specific date?
Right‑click on the chart and choose Replay to This Date to rewind your session to any point in time.
What symbols can I trade? What assets are supported? Where do I see available markets?
FX Replay supports futures, stocks, indices, crypto, and forex pairs listed in the Symbols section.
How do I know where I am in the app? What page am I on? How do I understand the current view?
Each page shows a header describing the section you're in, such as Dashboard, Sessions, Chart, or Analytics.
How do I use playback? How do I speed up the market? How do I slow down time?
Use the playback bar to step through time manually or play the market at adjustable speeds.
How do I close a trade? How do I exit a position? Where do I manage open trades?
Use the Position Drawer at the bottom of the chart to close or partially close open positions.
How do I start a backtest quickly? What’s the fastest way to begin? How do I jump into a session fast?
Click Continue on any recent session to resume testing instantly from where you left off.
How do I enable news on the chart? How do I see economic events? Where is the news toggle?
Click the News icon in the floating toolbar to show economic events on the chart.
Account Management
25 questionsWhere do I update my country or profile details?
Go to Account Settings → Account tab and edit your profile information.
Can I permanently delete a session?
Yes. Go to Account Settings → Deleted Sessions and select Delete Forever on the session.
Can I switch between monthly and yearly billing?
Yes. Open Account Settings → Subscription and choose Monthly or Yearly.
Can I change the platform language from Account Settings?
Language settings are in the top-right of the dashboard, not in Account Settings.
Where do I configure spreads and commissions?
Go to Account Settings → Spreads & Commissions tab.
How do I change my display name in FX Replay?
Go to Account Settings, open the Account tab, and update your display name under Your Profile.
How do I upgrade my subscription?
Open Account Settings → Subscription, select a new plan, and confirm the upgrade.
How do I cancel my subscription?
Go to Account Settings → Subscription and select Cancel. Your account will revert to the Free plan.
How do I upload or change my profile picture?
Go to Account Settings → Account tab, click the blue upload icon on your avatar, and select a new image.
Can I manage my payment method inside FX Replay?
No. Billing is handled externally by the payment provider linked in Subscription settings.
How do I restore a deleted session?
Go to Account Settings → Deleted Sessions, find your session, and click Restore.
Can I change my email address?
No. Emails cannot be changed manually. Contact FX Replay support for assistance.
How do I update my notification preferences?
Notifications are not customized in Account Settings at this time.
How do I change my chart preferences from settings?
Open Account Settings → Backtesting tab to adjust chart behavior settings.
How do I downgrade my subscription?
Go to Account Settings → Subscription, choose a lower-tier plan, and confirm the downgrade.
How do I access Backtesting settings?
Open Account Settings and select the Backtesting tab.
What is the Backtesting Journal tab for?
It allows you to configure how your journal interacts with backtesting sessions.
What happens to my features if I downgrade my plan?
You lose access to features outside your new plan, such as extra charts, indicators, or data retention.
How do I change my password?
Go to Account Settings, open the Account tab, scroll to Password & Security, and update your password from there.
Can I reset my entire account?
There is no full reset option. You can delete sessions manually under Deleted Sessions.
How do I update my timezone?
In Account Settings → Account tab, choose your preferred timezone from the dropdown and save changes.
How do I change my username?
Open Account Settings, select the Account tab, and edit your username in the profile section.
Will I lose my data if I cancel my subscription?
Your historical trades remain, but features tied to higher plans (like data retention) will adjust to your new plan limits.
Where can I see what plan I’m currently on?
Visit Account Settings → Subscription to view your active plan details.
Where do I manage my subscription?
Go to Account Settings → Subscription tab to view, upgrade, or downgrade your plan.
Product Guide & Features
25 questionsCan Analytics evaluate my consistency over time?
Yes. Use Calendar and PnL charts to view performance trends over time.
How do I change my email?
Emails cannot be changed by the user. Contact FX Replay support.
Can I export multiple CSV files?
Yes, you can export multiple CSV files with different filter combinations.
What does the Monte Carlo simulation do?
It tests your session’s probabilities over a longer time frame by reshuffling trade outcomes.
Why do results change when adjusting a single filter?
Because every filter changes the data set. Even one filter can significantly shift results.
Why doesn’t my RR chart match actual performance?
Large wins or losses can skew the RR chart. Apply filters to investigate.
Where can I change my display name?
Go to Account Settings, open the Account tab, and update your display name.
Can Analytics identify signs of overtrading?
Yes. Check calendar and PnL charts for patterns of excessive trade frequency.
How do I export my analytics data?
Click Export in Analytics to download your filtered trades as a CSV.
Can I use Analytics without strategies?
Yes, but the insights are limited without strategies.
What should I check first when using Analytics?
Start by selecting a session or strategy, apply a date range, and review PnL and win rate.
Can I analyze trades with no strategy assigned?
Yes. Trades without a strategy will appear if no strategy filter is selected.
What is the difference between Session and Strategy filters?
Sessions represent blocks of time. Strategies represent trading methods within those sessions.
Can I compare results from multiple sessions?
Yes. Use the Session filter to select and compare multiple sessions.
Can I rename my exported CSV files?
Yes, you can name your exported CSV files anything you want.
How do I update my username?
Open Account Settings → Account tab and update your username.
Can Analytics help me find the best time of day to trade?
Yes. Use filters and performance charts to find your best trading hours.
Where do I change my password?
Open Account Settings → Account tab and scroll to Password & Security to change your password.
What does the Share button do in Analytics?
Share generates a read‑only link to your analytics view.
Can I compare performance by day of the week?
Yes. Use the Day filter to compare weekday performance.
Can I review exported analytics in Excel or Numbers?
Yes. CSV exports can be opened in Excel, Numbers, or any spreadsheet tool.
Why do some filter combinations show no results?
Because the filters selected may never overlap—for example, a strategy not used in a selected session.
Where do I update my profile picture?
Go to Account Settings → Account tab and click the blue upload icon on your avatar.
Why are some trades missing from Analytics?
Trades only appear if they match your filters. Missing tags or mismatched dates can hide them.
Can I export specific filters only?
Yes. Whatever filters are active will be reflected in the exported CSV.
Billing and Payments
25 questionsHow do I view my billing and shipping address?
Go to Manage Plan → Billing & Shipping Addresses.
Can I choose a different payment method?
Yes. Select Choose a different payment method on the Add Payment Method screen.
Can I change my email from the subscription popup?
No. The email is shown but cannot be changed from the subscription popup.
Where can I see a comparison of features between plans?
Scroll down in the Subscription page to view the plan comparison tables.
How do I confirm which plan I am currently on?
Your current plan is highlighted in blue with a 'Current Plan' label.
How do I upgrade my plan?
Click Upgrade on the plan you want or open Manage Plan and select the new plan.
How do I find out which features are included in Intermediate vs Pro?
The feature comparison table shows limits for sessions, charts, indicators, data retention, seconds data, and futures data.
What information shows in billing history?
Invoice number, plan type, amount billed, date, and whether an invoice is paid or voided.
What fields are required for adding a payment method?
First and Last Name, Card Number, Expiry, CVV, Country, and State. City and ZIP are optional.
Where do I see how many days are left on my current plan?
It appears near your plan card labeled as the number of days remaining.
How do I check when my plan renews?
Your renewal date appears at the top of the Subscription tab under your plan card.
Does the Free plan require a payment method?
No. Free plans are billed $0 and require no payment information.
What happens when I switch plans partway through a billing cycle?
FX Replay automatically prorates remaining time and applies it to the new plan.
Why do I see a $0 invoice?
Some plans generate $0 invoices as part of Stripe’s subscription system.
How do I update my billing address?
Open Billing & Shipping Addresses, select the existing address, and update it.
How do I add a new payment method?
Go to Manage Plan → Payment Methods → Add, then enter your card details.
Where do I find my billing details?
Click Manage Plan, then select Account Information inside the subscription popup.
Where can I see my full billing history?
Go to Manage Plan → Billing History to view all invoices.
Can I download my invoices?
Yes. Click Download next to any invoice.
How can I view my account email on file?
Go to Manage Plan → Account Information → Account Details.
How do I downgrade my plan?
Click Downgrade on the Intermediate card or change the plan through Manage Plan.
Where do I see all available plans?
In the Subscription tab, the Beginner, Intermediate, and Pro plans are displayed side by side.
How do I access my subscription settings?
Go to Account Settings in the lower-left sidebar, then click the Subscription tab at the top.
How do I switch between monthly and yearly pricing?
Inside the Subscription tab, toggle Monthly or Yearly above the plan cards.
Where can I manage my current plan?
Inside the Subscription tab, click the Manage Plan button in the top right corner.
Technical Support
25 questionsHow do I contact support?
Click Help → Resource Center → Report a Bug or Request Support. Or open a ticket with our Support Team: https://support.fxreplay.com/request-form
Why is my data missing?
Filters or date ranges may hide trades. Reset filters or adjust your session date range.
Why isn't fast‑forward working?
The session must contain valid replay data for that date/time.
Why is my chart not loading?
Charts may fail to load due to slow internet, unsupported extensions, or cached data. Refresh the page, disable blockers, or switch to Chrome.
Why don't indicators stay on my chart?
Layouts reset when switching symbols. Reapply indicators manually.
Why won’t my indicators load?
You may have reached your indicator limit based on your subscription plan.
Why was I logged out?
Automatic logout occurs after inactivity for security.
Why is my screen blank?
Enable hardware acceleration in your browser settings.
Where did my sessions go?
They may be in Deleted Sessions under Account Settings.
Why can’t I access a feature?
Your current plan may not include that feature. Check Account Settings → Subscription.
Why can’t I join Battles?
Ensure Battles are supported in your plan and refresh the page.
Why can’t I place trades?
You must start or resume a session to enable trading.
Why are candles not printing?
Check that playback is running and the session is within market hours.
Why can’t I download my invoice?
Pop‑up blockers may block downloads. Allow pop‑ups in your browser.
Why can’t I upgrade my plan?
Update your payment method inside Subscription → Manage Plan.
Why is the UI zoomed in?
Reset browser zoom to 100% via Ctrl/Cmd + 0.
How do I fix my timezone?
Go to Account Settings → Account → Timezone and save changes.
Why aren't trades saving?
Your connection may have dropped. Refresh the platform and continue.
Why is the platform running slowly?
Too many tabs or indicators can overload the browser. Close extra tabs or restart your browser.
Why are my analytics blank?
Analytics require recorded trades. Also reset filters if needed.
Why can’t I restore a session?
It can’t be restored if permanently deleted using Delete Forever.
Why did my payment fail?
Verify card details and billing address under Payment Methods.
Why is playback freezing?
Playback may freeze from connection drops or full browser memory. Refresh and reduce playback speed.
Why won’t my profile picture upload?
Use a PNG or JPG under 2MB and try again.
Why is my billing history empty?
It only displays paid invoices once you have a subscription.
Community & Resources
25 questionsWhat is the Battle Invites panel used for?
The battle invites panel shows all incoming and outgoing match requests so you can review, accept, or decline challenges from other traders.
How do I accept or decline a battle invite?
Open the Requests or battle invites panel and click Accept or Decline next to the invite you want to respond to.
How do I change the platform language in FX Replay?
From the Dashboard, hover to the top right, click the two-letter language code with the down arrow, and select your preferred language from the list.
How do I request a new feature for FX Replay?
Open the Help button or resource center and choose Request a Feature to submit your idea directly to the FX Replay team.
Which languages does FX Replay support?
FX Replay supports English, Español, Deutsch, Français, Türkçe, Українська, Português, and Русский.
Will FX Replay notify me when I receive a new battle invite?
Yes, when a new battle invite arrives, a notification icon appears on your profile so you know to open the Requests tab and respond.
Where do I see my friends list in Battles?
On the Battles home screen, look at the right-side panel to see your friends list, including their username, avatar, and ELO rating.
Can I use the AI Mentor to understand Battles and rankings?
Yes, you can ask the AI Mentor what ELO means, how the leaderboard works, and how to improve your battle performance, and it will explain in plain language.
Where can I send general feedback about the platform?
Use the Help button and select Feedback inside the Help Center or resource center to share comments, suggestions, or issues.
What is the Help Center in FX Replay?
The Help Center is where you can report bugs, request new features, and send feedback about FX Replay so the team can improve the platform.
How often does the Battles leaderboard update after matches?
The leaderboard updates automatically after all trades in a battle are finalized, reflecting your new ELO and rank shortly after each result.
How do I view only my friends on the leaderboard?
Use the filters at the top of the leaderboard to switch from Global to Friends so you only see rankings for people you have added.
How can the AI Mentor help me while I am using FX Replay?
You can ask the AI Mentor questions like what a feature means, how to join battles, why your rank changed, or where to find settings, and it will guide you step by step.
How do I remove someone from my friends list?
Open your friends list on the right-side panel, click the three-dot menu next to their name, and select Remove to delete them from your friends.
How can I report a bug while using FX Replay?
Click the Help button on the Dashboard or relevant page, select Report a bug, and follow the prompts to describe what went wrong.
How do I connect with FX Replay on social media from the platform?
Open the resource center from the Help button on the Dashboard to find links to FX Replay’s YouTube, Instagram, and X channels.
How do I search for new traders to add as friends?
Open the add friends window from your home profile, use the search bar to look up traders by their username or ELO, then click Send invite to connect.
How do I invite a friend to join a specific battle?
Open an active battle card and click Invite friend, then choose a user from your friends list to send them a battle invite.
How do I open the Help Center from the Dashboard?
On the Dashboard, click the Help button to open the resource center, then choose the Help Center to access support options.
What is the resource center on the Dashboard and what can I do with it?
The resource center opens when you click the Help button and lets you access the Help Center, report bugs, request features, join webinars, view free strategy content, and connect to FX Replay’s social media.
How do I add friends in FX Replay Battles?
On the Battles home profile, click the add friend icon, search for a trader by username or ELO, and send them a friend invite.
Where can I find tutorials, webinars, and strategy resources in FX Replay?
From the Dashboard, click the Help button to open the resource center, where you can join product webinars and access free strategy resources.
What is the Battles leaderboard and where can I see it?
The Battles leaderboard shows global and friend rankings based on ELO, win rate, and performance, and you can open it from the Battles page.
How do I accept or decline a friend request in Battles?
Go to the right-side panel and open the Requests tab, then click Accept or Decline next to each pending friend request.
Can I switch languages without restarting FX Replay?
Yes, when you choose a new language from the top-right language menu, the interface switches instantly without needing to restart your session.
FXR Battles
25 questionsWhere can I see the rules for a Battle?
You can view all battle rules in the battle lobby and in the rules panel, including limits and win conditions.
What are FXR Battles?
FXR Battles are competitive challenges where traders use historical market data to test their skills and compare results against other participants.
What does In Progress mean on a battle?
In Progress means the battle has begun and the leaderboard is updating with live results.
What does Standby mean on a battle?
Standby means the battle has not started yet and participants are in the lobby.
Are there different win conditions in Battles?
Yes, battles can be time based or profit target based, or a combination of both.
Do Battles have a time limit?
Yes, each battle sets its own duration and trading ends automatically when the timer reaches zero.
What kinds of rules can a Battle include?
A Battle can define starting balance, profit target, max drawdown, max daily drawdown, time limit, max participants, allowed assets, and the win condition.
How do FXR Battles work?
You join a challenge with predefined rules, complete the session, and your performance is ranked on a leaderboard against other traders.
Can Battles be public or private?
Yes, you can create public battles that anyone can join or private battles that require an invite or battle ID.
Is there a leaderboard for FXR Battles?
Yes, each battle has its own leaderboard and there is also a global leaderboard ranking players.
What makes a Battle different from regular backtesting?
Battles use the same replay engine but add fixed rules, win conditions, and a shared leaderboard so you can compare your performance to others.
How do I join an FXR Battle?
Open the Battles page, browse the list of public battles, and click Join on the one you want to participate in.
Can I see my past Battles and results?
Yes, completed battles and their outcomes are visible in the Battles area and in Dashboard performance filters.
Is each Battle based on historical market data?
Yes, all battles run on the same historical chart data used in regular FX Replay sessions.
Can I join a battle that is already in progress?
Yes, if a battle is marked In Progress and still allows new entries, you can join it.
Can Battles use profit targets instead of time limits?
Yes, some battles are built around profit targets, while others combine a profit target with a time limit.
How is the winner determined in FXR Battles?
The winner is decided by the battle’s win condition, such as highest profit by time end or the first trader to reach the profit target.
Can I create my own Battle?
Yes, click New Battle from the Battles page and follow the creation steps to choose rules, balance, assets, and limits.
Are FXR Battles included in all subscription plans?
Yes, Battles are available on Free, Intermediate, and Pro plans.
What happens when a Battle ends?
Trading locks, results are finalized, and the battle moves into a completed state with a visible podium or leaderboard.
Do all players in a Battle follow the same rules?
Yes, every participant plays under the exact same rules configured for that specific battle.
Where do I find FXR Battles?
Go to the Battles page from the main navigation to see public battles, joined battles, and the global leaderboard.
How do I see my progress during a Battle?
Open the Leaderboard panel at the bottom of the screen or press Tab to view PnL, win rate, drawdown, and other stats.
Can I invite friends to a Battle?
Yes, battles allow inviting other traders by email or by sharing the battle ID.
Do my Battle results affect my overall stats?
Yes, results contribute to your Battles metrics, visible when filtering performance mode on the Dashboard.
FXR Journal
25 questionsCan I attach images to my journal entries?
Yes. You can attach screenshots to journal entries by adding them directly inside the trade’s journal panel.
How do I use premade tags in the journal?
Premade tags appear in the tag list when journaling a trade. Click any tag to apply it.
Can I journal after the session is already closed?
Yes. You can journal trades any time, even after the session has ended or been archived.
Does the Journal include a checklist?
Yes. The checklist appears inside the Journal area of each trade, allowing you to mark behaviors and track consistency.
Can I filter journal entries by strategy?
Yes. Filtering by strategy inside Analytics will include trades that have journal notes, allowing you to analyze performance patterns.
Where do I find my journal entries for a session?
Journal entries appear inside each trade panel under the Journal section of the session.
Where are my journal entries stored?
Journal entries are stored inside your FX Replay account and remain tied to the trades and sessions where they were created.
Do tags show up in Analytics?
Yes. Tags appear as filters in Analytics, allowing you to analyze performance based on journal‑applied tags.
Does journaling work the same in Live and Testing?
Yes. Journaling works the same whether you’re in a Live session or Testing session.
Can I bulk delete journal entries?
Not currently. Journal entries must be deleted one at a time.
Do journal notes affect my analytics?
No. Journaling is for reflection only. Analytics is based on trade data, not journal content.
Can I sort journal entries by tag?
Yes. You can sort journal entries by any tag applied to the trades inside the session.
What is the Journal used for?
The Journal helps you record thoughts, trade reasoning, emotions, setups, and lessons learned so you can reflect and improve your trading.
Does journaling auto-save?
Yes. Journal entries save automatically once you click outside the text field or close the trade panel.
How do I open the Journal?
Open any session and click the Journal tab inside the session sidebar. Journaling now lives inside each individual session rather than as a separate page.
Can I edit journal notes after saving them?
Yes. Open the trade, go to the Journal section, edit your note, and save the update.
Can I filter journal entries by symbol?
Yes. Filters such as symbol work the same for trades with or without journal entries.
Can I journal trades during an active session?
Yes. You can journal a trade as soon as it is placed or at any time after.
Do I need to journal every trade?
No, but consistent journaling gives you clearer insight into habits, discipline, and recurring mistakes.
Can I create custom tags for my journal?
Yes. You can create custom tags that become available in your tag list for future trades.
Can I format text inside the journal notes?
Not yet. Journal notes currently support plain text only.
Can I delete a journal entry?
Yes. Open the trade’s journal panel and delete the specific note you want to remove.
Can I search journal entries by keyword?
Yes. The Journal search bar allows you to search by words, tags, or phrases inside your notes.
Can I add multiple notes to a single trade?
Yes. You can add as many notes as you want to a single trade.
Can I rename a tag in the journal?
No. Tags cannot be renamed. If you want to change a tag name, create a new tag and stop using the old one.