FX ReplayHelp Center

Basic Troubleshooting

FX Replay Help CenterUpdated June 26, 2026

Learn basic troubleshooting steps for resolving issues on FX Replay - refresh and clear your cache, try a different browser, check your internet connection, disable VPNs, or explore the beta version. If problems persist, contact our Support Team for personalized assistance.

Troubleshooting

Before diving into more advanced solutions, please try the following basic troubleshooting steps to resolve the issue:

Basic Troubleshooting Steps:

  1. Refresh and Clear Cache:
    • Refresh the page and clear your browser cache. Outdated or cached information might be causing the problem.
  2. Try a Different Browser:
    • If the issue persists, switch to a different browser. Sometimes, compatibility issues can be browser-specific.
  3. Ensure Stable Internet Connection:
    • Check your internet connection. A stable connection is essential for a seamless experience on FX Replay.
  4. Disable VPN or Similar Services:
    • Disable any VPN or similar services you might be using. These can sometimes interfere with the platform's functionality.
  5. Explore Beta Version:
    • As an alternative, try using our beta version at https://beta.fxreplay.com. This may include updates or improvements that address the issue.

Need Further Assistance?

If the problem persists after trying these steps, please don't hesitate to reach out. We are here to help you! Open a request with our Support Team, and provide details about the issue. We'll personally guide you through any additional troubleshooting steps.

Keep exploring this topic.

Refine your process
Why historical price levels may look different on FX Replay vs. TradingViewLearn why historical futures prices can differ between FX Replay and TradingView. It's caused by TradingView's "Adjust for contracts changes" (B-ADJ) setting — here's how to turn it off so both charts match.Read guideIs there an option to add TradingView indicators to FX Replay?Is there an option to add TradingView indicators to FX Replay?Read guideI am unable to play out my sessionI am unable to play out my sessionRead guideRefund PolicyLearn about FX Replay’s Terms and Conditions, including payment methods, automatic renewals, nonrefundable policies, and account access - contact our Support Team with any questions or concerns.Read guide