Why isn't my trade being placed?

Troubleshooting

This could be due to using the correct trade placement tool or Trade Method.

To resolve the issue, follow the steps below:

Step by Step fix:

1. Go to the left toolbar on the FX Replay

screen.

1. Look for the "Trade Tools" section — this

includes: 

◦ Market Order Tool (lightning bolt icon or

labeled)

◦ Limit Order Tool 

1. Click to select one:

◦ Use Market Order if you want to enter immediately

at market price. 

◦ Use Limit Order to place an order at a specific

price level. 

1. Click on the chart where appropriate:

◦ Market Order: click near current price (the

trade will fill instantly).

◦ Limit Order: click above/below price to

place the pending order.

If this still does not resolve your issue, please open a ticket with our

Support Team