What is your refund/cancellation policy?

Refund and Cancellation Policy

At FX Replay, all subscription payments are non-refundable. This includes unused time on monthly plans, trial-converted subscriptions, and promotional or discounted plans.

Cancellations

You can cancel your subscription at any time from your Account / Subscription settings. Cancelling does not trigger a refund. After cancellation, your access remains active through the end of your current billing period — no further charges will occur after that date.

Annual plans renew automatically. To avoid a renewal charge, cancel before your renewal date.

When a refund may be considered

A refund may be considered in the following situations only:

• Confirmed duplicate charges or billing errors
• Platform failures that prevented access for a significant portion of your billing period, confirmed by our team

All other requests — including forgetting to cancel, dissatisfaction with the product, or not using the subscription — are not eligible for a refund.

Fraud & abuse prevention

To protect all customers, we monitor for refund misuse. Repeated refund requests or chargebacks filed without contacting support first may result in account review or suspension.

Questions?

If you believe you have a billing error or an eligible situation, contact our support team and we'll review your case.