Session freezes and the price data stops
Learn quick troubleshooting steps to resolve issues if your FX Replay platform freezes or stops updating price data during a session, including creating a new session, clearing cache and cookies, removing indicators, or contacting support for further assistance.
Troubleshooting
If you encounter this issue when you are in the middle of a session, and the platform freezes and the price data stops updating, we recommend the following steps to resolve the issue.
- Create a new session.
- Clear the cache and cookies.
- Remove all indicators.
- Reload the page.
If the problem persists after trying these steps, please don't hesitate to submit a request and reach out to our Support Team. We are here to help you!
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